CHARTER CUSTOMERS PLEASE USE CHANNEL 191 FOR YOUR GOV'T/ACCESS VIEWING.
COMLINK (FORMERLY WBI) CUSTOMERS PLEASE USE CHANNEL 52 FOR YOUR GOV'T/ACCESS VIEWING.
LOTS OF USEFUL INFORMATION ABOUT CITY SERVICES, EVENTS AND RECREATION PROGRAMS ARE TELEVISED ON BOTH CHANNELS.
When you experience service disruptions or other problems you should contact Charter at (888) 438-2427 (toll free).
COMLINK (FORMERLY WBI) CUSTOMERS:
When you experience service disruptions or other problems, you should contact COMLINK (Formerly WBI) at (989) 668-5000.
The Michigan Public Service Commission (MPSC) provides a video/cable dispute resolution process for customers. This allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.
The video/cable webpage at the MPSC is: http://www.michigan.gov/mpsc/0.4639,7-159-49641---,00.html
Their consumer tips sheet is: http://www.michigan.gov/documents/mpsc/video_cable_complaints_437708_7.pdf
Customers can file a complaint online, by telephone, fax, or mail:
Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI 48909
The MPSC does not have authority regarding satellite television complaints or internet services. Customers should contact the Federal Trade Commission at: (877) 382-4357 or www.ftc.gov or the Michigan Attorney General's office at (877) 765-8388 for these types of complaints.
What is CodeRED® and why is it important to me?
CodeRED® is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. It will only be used in emergencies to notify citizens of things like missing persons, hazardous materials releases, boil water advisories, evacuations, etc.
Visit http://www.clinton-county.org/codered to learn more and to get your phones signed up.